I can't access to my account! Someone hacked & authorized with 2FA!


#1

Someone hacked my account and authorized 2FA! But i never authorized with Authenticator. When i try to login to my account, it asking me 2FA code! I want to resurrect my account. Registered email: faruquesangeeta@gmail.com. user name: asmfaruque.


#2

It’s unlikely someone hacked your account and authorized and set up 2FA. I cannot reset a 2FA passcode. Did you set up Authy or Google Authenticator before?


#3

No. I didn’t setup 2FA. He was hacked my gmail account! And stolen my all data. Then i resurrected my gmail a/c but unable to access to Permission.io. That Tunesian hacker accessed to my account and authenticated with 2FA (Google or Authy). When i try to login to Permission.io a/c, it ask me 2FA code. Please help me to resurrect my Permission a/c.


#4

you need to change your email account password and secured it more, later come back to permission.io and change your password, I know it might require your 2FA here, but try changing password first, then try editing your setting and add the other 2FA


#5

Dear, when i try to login to my permission account, it ask me 2FA code. Hence i can’t access. I requested to change my password. when i open PW reset link, it ask me 2FA authentication code. That i never authenticated with authy/authenticator. Now i think, i’ve lost my permission account!


#6

Try to open a new account, then forward your complain to mray that you want your ASK coin transfer to your new account, then don’t forget to give her your referral code


#7

We can transfer the balance to a new account, but that is going to take me some time to accomplish. I will need to get some information to verify the old account is yours and I honestly won’t have any time to do this until next week.


#8

Now i have sign-up new account with new a new email. Please ad my previous accounts points. Previous email: faruquesangeeta@gmail.com.


#9

I will get to this when I can, but I will need to verify some information, as I said before. I cannot just send token to a new account.

Please send me an email at mray@permission.io and I will respond with the information I need in order to make this happen.