Hello, i need help.


I have a friend, he has trouble with 2fa authentication steps for logging in (something went wrong while trying to allow access) what can he do?


2 FA is required. They can try clearing browser cache and try a different app. I personally use Authy.

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Please show me how to understand the reason and how to fix it, because I tried changing my web browser but it doesn’t work.


I need to know what error they are getting and when they are getting it.
What browser?
What 2FA application?


Hi. He encountered an error when trying to use authy’s code to access, today is the day 2 he can’t come in. he uses chrome


Is he trying to setup 2FA or has he already set up?
Either way, try clearing browser cache and copy & pasting code.