Error Code 2FA Blocked account

Hello, I am sending this email to Disable Code 2FA of my account because it is always giving ERROR and my account is blocked ok? I await the reset of Code 2FA.

Thanks

Josuel Viana

1 Like

We cannot reset your 2FA. Please try going to permission.io/logout

Then try going to permission.io and logging in again.

Can support help reset account for log in, in a case of loss of one’s phone with 2FA code? If yes, what should be done by the user?

No, we cannot reset 2FA.
You can go through the recovery process for your app, if you did not write down backup codes for Permission when you set up 2FA on your account.

Authy: https://support.authy.com/hc/en-us/articles/115012672088-Restoring-Authy-Access-on-a-New-Lost-or-Inaccessible-Phone

Google Authenticator: https://www.cnet.com/how-to/get-a-new-phone-move-google-authenticator-with-ease/#ftag=COS-05-10aaa0j