2FA Phone bricked


My 2FA phone bricked and am looking to recover my account using my Permission.io Key. Please let me know how I can do this as I have read the forums and have not found an answer.

Would love to get back into my account so I can continue earning,

Thank you for all your help

We cannot reset your 2FA.
You can do recovery with your 2FA provider.

Authy: https://support.authy.com/hc/en-us/articles/115012672088-Restoring-Authy-Access-on-a-New-Lost-or-Inaccessible-Phone

Google: https://support.google.com/accounts/answer/185834?hl=en

Hi Michele,

The phone was bricked thanks to my kids so recovering it is not an option as I was not able to backup the Authenticator before it bricked. I do have a Permission Key which is a long string of characters that I saved when I created the account.

Can this be used to get me back in my account?
Thanks for all of your help.

Have you tried entering that key on login?

Click “use backup code” when it prompts you for 2FA and see if the key lets you in.


Yes I did and see you changed the login screen for the marketplace…It said it was an invalid Recovery Key. Used your Twitter referral link during Beta testing so been invested in this for a while. Please let me know what else I can do.

Appreciate all your help as I know you are busy.

Send me a private message with your login email and I will take a look.