2FA is not working


#1

Trying to access my profile but when I enter the Google authenticator 2FA it keeps telling it’s an incorrect code


#2

Are you using the same device for Permission and 2FA?
Google Authenticator or Authy?


#3

no i use my PC for Permission.io and the google authenticator is on my phone


#4

Try the following:
within the Google Authenticator App
they need to click on the three dots in the upper right hand of the app
Select “Settings”
Then select “Time correction for codes”

The try entering the code again in Permission.io


#5

That worked Thank You!